Well, revenge is sweet!
The only reason we have remained with Cyfrowy Polsat is because it was the only place you could watch the BBC channels but then in January strange messages started appearing on those channels saying that from Feb 1 the BBC were ditching CyfPol and going to nHDTV and Cyfra+. Never did I imagine I could read such beautiful words on a TV screen. One has to assume CyfPol were as crap at their dealings with the BBC as they are with their customers?
Now, we could quite easily live without the BBC, especially now we have Sky, but after the way we’ve been treated by CyfPol in the past I wasn’t going to miss any opportunity to leave and so was busy checking out the best option between nHDTV and Cyfra+ within days of knowing the BBC were moving. nHDTV has more BBC than does Cyfra+ because they have BBC Lifestyle and CBeebies while Cyfra+ does not but that’s not a big deal unless you’re hooked on gay home-makeover stars & cooking shows or have an under-five in the house. Cyfra+ does have BBC HD, BBC Entertainment and BBC Knowledge, which is good enough for us.
The main reasons to choose Cyfra+ over nHDTV were:
- Their MULTIROOM system is how it should be, two decoders and two cards, whereas nHDTV needed an ethernet cable from one decoder to the other. Who on earth is going to bugger around drilling holes through walls and running cables from one room to another? More to the point, why should they even have to consider doing that?
- They are cheaper.
- They have Polsat channels (although I think I saw an nHDTV ad last night that said they now have Polsat?)
- They have a good number of HD channels.
- I have not heard too many bad things about them, which I have about nHDTV
So, decision made we trolled off to the Cyfra+ kiosk in Arkadia, just outside Leroy Merlin to sign up. Despite the manager’s “Boy! Am I sick of doing this!” attitude and the enormous quantity of paperwork required for something so simple we managed to sign up for 22 months of “Optimum HD” and walked away with two decoders and two cards ready to make an immediate start.
The available deal meant that instead of paying the advertised 84,90 a month we would pay just 69,00 to which we added a further 10,00 for the Multiroom. This means we’ll be paying 79,00 a month with Cyfra+ for an excellent package including HD in two rooms, which compares with 117,60 a month with CyfPol for a significantly worse package and no HD. This largely thanks to CyfPol’s lack of any Multiroom package when we signed up. Their idea of Multiroom was that we had to sign a second, completely separate agreement for the going rate, no discount for the fact that this is the same customer, same house just another room. This resulted in higher costs and having to manage two contracts all the time, two payments each month, etc. Quite ridiculous and as far as I can see it is still the same today.
Setting up the Cyfra+ could not have been simpler. It uses the same satellite as CyfPol (Hotbird) and so we just plugged everything in and waited a while. The quality of the picture is far better than CyfPol, which I assume is down to them providing better quality decoders and of course the HD picture quality is excellent. This is the first time we’ve had HD broadcasts even though we’ve had an HD TV for a couple of years now. I can’t say it is something worth paying a lot of extra money for but it is nice to be able to see the difference.
This just leaves us with the matter of cancelling the CyfPol contracts, yes, we did get the Cyfra+ before cancelling the CyfPol! Given past performance you might imagine this would be a very arduous task but, credit where it’s due, they seem to have a reasonable attitude here. We have to write to them, two separate letters because we have two separate contracts, saying we wish to cancel our subscriptions because they removed the BBC channels. It seems this will be taken as a reasonable argument, which indeed it is, and allow us to cancel without penalty. The letters will be delivered tomorrow. Worst case we’ll have to pay one contract until May and the other until August but even that’s a small price to get a bad company out of our lives.