Is EDEN the water people and here’s why:
We have one of those tall hot & cold dispensers that refrigerates the water. The hot part is switched off but chilled water in the summer is nice. We’ve had one for at least 6 years now and generally speaking they do a good job of turning up once a month, removing the old bottles and leaving some new ones. Where they have difficulties is when it gets any more complicated than that.
Roughly every six months they should ‘sanitize’ the dispenser. This means removing the innards and replacing with a new pack. It is a simple task that takes perhaps 10 minutes. In the good old days they would remind us about this or just do it. In recent years though they have stopped doing that. I can’t think why this would be because they charge for it so it should be extra income but anyway, they have stopped worrying about it and so now we have to remind them. We did so recently and asked that they sanitize on the next visit.
The next visit came and they had forgotten about it and didn’t have the parts so they said they would make a special visit later. They eventually made that visit but botched the job so the water was leaking all over the floor. We waited without water while they got around to fixing the leak. On what was by now the the third visit they decided to renew the machine completely, not a bad idea except that the machine they replaced ours with looked like it had just done a tour of Afghanistan. Now, when you’re paying 15-20 PLN a month extra to have a machine with a pretty flower design on it, you expect that flower design to be good looking, not torn and dirty!
A call was made and we were promised that on their next regular visit, 3rd Feb, they would replace the machine again. I waited at home on the 3rd and they eventually arrived at around 10:15. The did the water bottles and then the guy said “..and we have to replace the machine, right?”. I agreed and he went to a small compartment and removed one of their tiny porcelain dispensers! Arrrggghhh, not the right machine you bunch of *@#$%.
When I get angry with companies here I normally revert to “Mr. Angry Englishman” mode and start insisting to speak to someone in English. Don’t ask me why, I just feel better. So I did with Eden, they offer parts of their website in English and deal with plenty of firms so why not complaints? I explained the problem to an increasing number of assistants until we found one who understood the details of my complaint. He said they would call later and arrange a, by now super-special, visit later that day to bring another new dispenser.
Guess what? They didn’t call and now we’re away. Ho hum. And so it is that Eden water of http://www.eden.pl join TPSA and Cyfrowy Polsat in my, unfortunately, growing list of CRAP companies.
I’m building up quite a list of things to get finished when we return, what a horrid thought of all that disappointment and frustration just waiting there for me like an avalanche of headaches:
- Get the Sky digital box working = do something with the dish on the roof
- Eden dispenser = fifth attempt
- Zosia’s blocked drain = second attempt
- Improving the repair of the walls where the leaks were = second attempt